bn55gam Privacy Policy

1. Introduction

bn55gam ("bn55gam", "we", "us", "our") is committed to protecting and respecting the privacy of all users ("you", "your", "User") of its online casino and sports betting platform, accessible at https://bn55gam.net and any associated mobile applications or interfaces (collectively, the "Platform").

This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. This includes the types of data we collect, the purposes for which we collect it, how it is stored and protected, the circumstances in which it may be shared with third parties, and the rights available to you in respect of your personal data.

bn55gam operates under an international gaming licence and processes personal data in accordance with the data protection obligations set out thereunder, as well as internationally recognised privacy standards. This Policy applies to all users of the Platform, including registered players in Pakistan and any other market where the Platform is accessible.

This Policy should be read alongside the bn55gam Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform. This Policy was last updated in January 2026.

2. Data We Collect

bn55gam collects the following categories of personal data in the course of operating the Platform and fulfilling its regulatory obligations:

2.1 Identity and Contact Data

• Full legal name, date of birth, gender;
• Residential address, city (e.g. Karachi, Lahore, Islamabad, Faisalabad), and country;
• Email address, mobile phone number;
• Copies of government-issued identity documents (e.g. CNIC, passport) submitted during KYC verification.

2.2 Financial Data

• Payment method details (JazzCash mobile account numbers, EasyPaisa account details, bank account/IBAN information for HBL, UBL, Meezan Bank transfers);
• Transaction history including deposit amounts, withdrawal requests, and payment timestamps;
• Source of funds documentation where required by AML obligations;
• Cryptocurrency wallet addresses where applicable.

2.3 Account and Activity Data

• Username, encrypted password, account ID, and account status;
• Betting history, casino game history, wager amounts, and session records;
• Bonus claims, wagering progress, and promotional activity;
• Responsible gaming tool settings including deposit limits, session timers, and self-exclusion requests.

2.4 Technical and Device Data

• IP address, device type, operating system, and browser type;
• Geolocation data (city/region level) derived from your IP address;
• Cookie identifiers and session tokens;
• Pages visited, features accessed, and time spent on the Platform.

2.5 Communications Data

• Records of communications with our customer support team via live chat or email;
• Responses to surveys, feedback forms, or promotional communications where you have opted in.

3. How We Collect Data

bn55gam collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting support, or participating in promotions;
• Automated collection: Data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies;
• Third-party sources: Data received from identity verification providers, payment processors (including JazzCash, EasyPaisa, and partner banks), fraud prevention services, and as required by our licensing authority for AML and KYC compliance;
• Public sources: Publicly available information used to verify identity or investigate potential fraudulent activity, where permitted under applicable law.

4. How We Use Your Data

bn55gam processes personal data for the following purposes:

bn55gam does not use personal data for any purpose incompatible with those listed above. Where a new purpose is identified that requires processing beyond this list, we will notify you and, where required, seek your consent before proceeding.

5. Legal Basis for Processing

bn55gam processes personal data under one or more of the following legal bases, consistent with obligations under its international gaming licence and applicable privacy frameworks:

• Contractual necessity: Processing required to perform the contract between you and bn55gam, including operating your account, processing transactions, and delivering platform services;
• Legal obligation: Processing required to comply with applicable laws and regulatory obligations, including KYC verification, AML reporting, responsible gaming requirements, and licensing conditions;
• Legitimate interests: Processing necessary for bn55gam's legitimate business interests, including fraud prevention, platform security, IT operations, and improving the Platform — provided such interests are not overridden by your rights and interests;
• Consent: Processing based on your explicit consent, such as the sending of marketing communications or promotional materials. You may withdraw consent at any time by contacting our support team.

6. Sharing Your Data

bn55gam may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification and KYC providers: Third-party services engaged to verify your identity and age as required under our licensing obligations;
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners, to the extent necessary to process your deposits and withdrawals;
• Fraud prevention and AML services: Specialist providers that assist in detecting, investigating, and preventing fraudulent activity and financial crimes;
• Game software providers: Third-party casino game studios and sportsbook data providers who operate the games and markets available on the Platform, where technically required;
• Licensing and regulatory authorities: Our international gaming licensing authority and any competent regulatory body where disclosure is required by law or licence conditions;
• Law enforcement agencies: Where we are legally required or have reasonable grounds to do so in connection with the prevention or detection of crime;
• IT and infrastructure service providers: Cloud hosting, security monitoring, and technical support providers engaged to operate the Platform's infrastructure, subject to contractual data processing obligations.

All third parties with whom bn55gam shares personal data are required to process that data in accordance with applicable data protection standards and solely for the specific purpose for which it was shared.

7. International Data Transfers

As an internationally licensed online gaming operator, bn55gam may process or store your personal data in countries outside Pakistan, including in the jurisdiction of the licensing authority and in countries where our third-party service providers operate.

Where personal data is transferred internationally, bn55gam takes appropriate steps to ensure that such transfers are protected by adequate safeguards, including contractual data processing agreements that require the recipient to apply data protection standards consistent with those applicable under the licensing framework. By using the Platform, you acknowledge and consent to such international transfers of your personal data as necessary for the operation of the service.

8. Data Retention

bn55gam retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention principles apply:

• Active accounts: Personal data is retained for the duration of your account's existence on the Platform plus any mandatory regulatory retention period thereafter;
• KYC and financial records: Identity verification documents and financial transaction records are retained for a minimum period as required under our licensing obligations and AML regulations, typically five years from the date of the last transaction or account closure;
• Communications records: Customer support communications are retained for a period sufficient to manage disputes and maintain service quality records;
• Closed or excluded accounts: Where an account is closed or a self-exclusion is applied, we retain necessary data for regulatory and AML compliance purposes for the required period even after the account is no longer active.

When personal data is no longer required and the applicable retention period has expired, bn55gam will securely delete or anonymise that data so that it can no longer be linked to any individual.

9. Security Measures

bn55gam implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive account credentials and financial data;
• Access controls restricting employee access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability monitoring;
• Two-factor authentication options for account login;
• Continuous fraud monitoring and anomaly detection systems.

While bn55gam takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. You are responsible for maintaining the confidentiality of your account login credentials and for notifying bn55gam immediately if you suspect any unauthorised access to your account.

10. Cookies & Tracking Technologies

bn55gam uses cookies and similar tracking technologies on the Platform to enable core functionality, improve user experience, and gather analytical data about Platform usage. The following categories of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function correctly. These cannot be disabled as they are required for session management, security, and account authentication;
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations;
• Analytical cookies: Collect anonymised data about how users interact with the Platform to help us understand usage patterns and improve the service;
• Performance cookies: Monitor Platform performance and detect technical errors to ensure a stable user experience.

bn55gam does not use third-party advertising cookies or allow external advertisers to place tracking cookies on the Platform. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the Platform.

11. Your Data Rights

Subject to applicable law and the data protection obligations under our licensing framework, you have the following rights in respect of your personal data held by bn55gam:

To exercise any of the above rights, please contact the bn55gam data team via our 24/7 live support chat or by emailing [email protected]. We will respond to all legitimate requests within a reasonable period. We may need to verify your identity before processing a data rights request.

12. Minors & Age Policy

bn55gam implements mandatory age verification as part of the account registration and KYC process. Where we have reasonable grounds to believe that personal data has been provided by or on behalf of an individual under 21 years of age, we will:

• Immediately suspend the associated account pending investigation;
• Delete the personal data of the underage individual from our systems as soon as reasonably practicable, subject to any legal obligation to retain records of the incident;
• Return any real-money balance (where applicable and verifiable) to the payment source;
• Report the matter to relevant authorities where required under our licensing obligations.

If you are a parent or guardian and believe that your child may have registered on the bn55gam Platform, please contact our support team immediately so that we can take appropriate action without delay.

13. Third-Party Services

The bn55gam Platform integrates with a number of third-party service providers necessary for platform operations, including casino game studios, live dealer providers, payment processors, and identity verification services. These providers operate under their own privacy policies and data protection frameworks.

bn55gam requires all third-party providers with access to your personal data to process such data in accordance with applicable data protection standards through contractual data processing agreements. However, bn55gam cannot accept responsibility for the privacy practices of third-party services accessed independently by users outside the bn55gam Platform (for example, your bank's own applications or the JazzCash and EasyPaisa platforms directly).

The bn55gam Platform does not contain links to external websites or third-party services that are not part of the Platform's operational infrastructure. We do not endorse and are not responsible for the privacy practices of any external sites.

14. Changes to This Policy

bn55gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational circumstances. When material changes are made to this Policy, we will notify registered users by email to the address associated with their account and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy.

15. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which bn55gam processes your personal data, please contact us through the following channels:

Where you are not satisfied with our response to a privacy complaint, you may escalate the matter through the dispute resolution mechanism available under our international gaming licence, details of which are available from our support team upon request.

bn55gam is committed to resolving all privacy-related concerns fairly and transparently, and we treat all such communications with the confidentiality and seriousness they deserve.